Services

Consumer Rights.

NCRC seeks to empower people to make informed choices on safe and
sustainable goods and services and protect the consumers against unfair
practices in the market place where individual and collective consumer
rights are secure and respected.

The Vision of Indian Consumer Commission

We think that consumers should be

Provided with the right facts and skills, while
being protected from misleading promotion,
and be able to make confident and empowered
decisions and be confident that the products and
services we buy are safe to use, and have the
minimum impact on social and ecological
conditions for both producers and consumers.

What we do

NCRC is a consumer group that, working together with its members, serves as an independent and authoritative voice for consumers.
There are eight basic consumer rights which define and determine our principles. You can also read about our work to protect and empower consumers everywhere.
With a current membership base of over 120 and growing, we are building a powerful Nation wide movement to help protect and empower consumers in India.
Founded in 2012, we are fighting for a fair, safe and sustainable future for all consumers in today’s marketplace increasingly dominated by large corporations.

We think that consumers should be

Provided with the right facts and skills, while
being protected from misleading promotion,
and be able to make confident and empowered
decisions and be confident that the products and
services we buy are safe to use, and have the
minimum impact on social and ecological
conditions for both producers and consumers.

Yes ! When Aravind finished his ice cream, he began to feel a severe stomach ache

Aravind was admitted in the hospital and the medical record showed some poison was mixed in the Ice cream

Some of the unfair practices that justify government’s role in consumer protection are as a follows;

The traders may sell goods that do not conform to the claimed quality,size,weight etc…
The traders may supply inferior or duplicate products to the consumers.
The goods supplied to the consumers may not be safe for human consumption
The producers may advertise a low price for the goods on offer. but when approach the trader he charged high rate than the actual advertisement.
The consumers may find goods weighing less than the quantity printed on the package.
Producers may cause ecological or environmental hazards for the consumers and the society by causing water,air,and noise pollution.
Some producers promote goods that are injurious to public health through strong advertisement.

Receive intelligence on Consumer Issues

With offices and member organizations across India NCRC has access to the latest inteligence on consumer rights. Whether it’s new legislation, campaign successes, or abusive corporate practice, our teams bring the most important headlines direct to your inbox.
Join exclusive networking communities
We run a wide range of issue networks exclusively for our Members, giving them invaluable access to the latest thinking on topics they find important. From digital rights to consumer law to financial services, our popular e-networks have the answers to, and insights on, the most pressing consumer issues of the day.
Benefit from free and reduced rate attendance at events
Benefit from complimentary and reduced rates for a wide range of events regional meetings, training workshops and exclusive deals at third party conferences. These events are specifically designed to bring the movement together to share experiences and build new relationships.

Meaning and Importance of Consumer Protection

Who is a consumer ?

A consumer is defined as any person who buys any product or hires or avails of any service The services covered by the consumer protection include supply of Electricity,Banking,Financing,Transport, Communication,Construction etc…..

What is Consumer Protection ?

Consumer protection implies assurance against anti –consumer trade practices by the producers or traders. Anti-consume trade practices include adulteration, substandard quality, fractional weights and measures,overcharging,misleading advertisements ,etc..

Need And Significance of Consumer Protection

Business is a means to consumer satisfaction:

Business without consumers has no relevance. Consumer is the foundation of any business. So consumer satisfaction is very important. The needs and wants to be fulfilled by giving good quality products.

Business is run to pursue multiple objectives

It has Both economic and social responsibilities. The economic objective is obviously the profit maximisation. Social responsibilities includes provide good quality goods at reasonable rate.

Business is a part of society and so has ethical obligations;

Business must guided by social ethics and norms. Provide right quality goods at right place at right time.

Business must offer value for money to the customers;

sometimes the consumer feels cheated as he does not get value for money paid for a product. It cause bad health due to adulteration Through consumer protection we can avoid that.

Consumer awareness is increasing

The consumers are becoming more and more powerful of their rights against the business. Education and information through news papers,radio,T.V influence them a large extent. Is there any violation of consumer protection They will act for justice.